/*
 * sp-support — портал поддержки учеников Shield Player.
 *
 * Все правила живут внутри #sp-support-app и используют классы .sps-*.
 * Визуальный язык — токены темы shieldplayer (--sp-*), у каждого есть фоллбэк,
 * поэтому портал выглядит прилично и без темы. Адаптив от 320px.
 */

/* ==========================================================================
   1. Корень, локальные токены, сброс
   ========================================================================== */

#sp-support-app {
	--sps-accent: var(--sp-accent, #0B6E4F);
	--sps-accent-h: var(--sp-accent-h, #08573E);
	--sps-accent-l: var(--sp-accent-l, #10855F);
	--sps-accent-tint: #E4F2EB;
	--sps-accent-ring: rgba(11, 110, 79, .16);
	--sps-ink: var(--sp-ink, #0A130F);
	--sps-ink-2: var(--sp-ink-2, #1B2521);
	--sps-ink-3: var(--sp-ink-3, #37453F);
	--sps-muted: var(--sp-muted, #5D6A63);
	--sps-muted-2: var(--sp-muted-2, #46534D);
	--sps-line: var(--sp-line, #E1E6E3);
	--sps-line-2: var(--sp-line-2, #E9EDEB);
	--sps-line-3: var(--sp-line-3, #D2DAD6);
	--sps-card: var(--sp-card, #FFFFFF);
	--sps-bg: var(--sp-bg, #F6F7F6);
	--sps-bg-alt: var(--sp-bg-alt, #EFF2F0);
	--sps-dark: var(--sp-dark, #0F1A16);
	--sps-dark-2: var(--sp-dark-2, #1A2320);
	--sps-on-dark: var(--sp-on-dark, #F2F7F4);
	--sps-on-dark-2: var(--sp-on-dark-2, #A7B4AD);
	--sps-signal: var(--sp-signal, #A3E635);
	--sps-signal-h: var(--sp-signal-h, #B6EF56);
	--sps-err: var(--sp-err, #C0392B);
	--sps-warn-bg: #FFF2CC;
	--sps-warn-ink: #6E4B00;
	--sps-radius: var(--sp-radius, 10px);
	--sps-radius-lg: var(--sp-radius-lg, 14px);
	--sps-font: var(--sp-font, 'Manrope', system-ui, -apple-system, 'Segoe UI', Roboto, sans-serif);
	--sps-shadow: var(--sp-shadow-card, 0 1px 2px rgba(12, 21, 18, .04), 0 18px 40px rgba(12, 21, 18, .07));
	--sps-shadow-hover: var(--sp-shadow-hover, 0 10px 30px rgba(12, 21, 18, .06));
	--sps-header-h: var(--sp-header-h, 0px);

	display: block;
	width: 100%;
	max-width: 960px;
	margin: 0 auto;
	font-family: var(--sps-font);
	font-size: 16px;
	font-weight: 400;
	line-height: 1.5;
	color: var(--sps-ink);
	text-align: left;
	overflow-wrap: break-word;
	-webkit-text-size-adjust: 100%;
	/* Отступ под липкую шапку при прокрутке к порталу даёт тема: html { scroll-padding-top }. */
}

#sp-support-app *,
#sp-support-app *::before,
#sp-support-app *::after { box-sizing: border-box; }

#sp-support-app h2,
#sp-support-app h3,
#sp-support-app p,
#sp-support-app ul,
#sp-support-app li,
#sp-support-app form {
	margin: 0;
	padding: 0;
	font-size: inherit;
	line-height: inherit;
	letter-spacing: normal;
}
#sp-support-app ul,
#sp-support-app li { list-style: none; }
#sp-support-app li::before,
#sp-support-app li::after { content: none; display: none; }
#sp-support-app a { color: var(--sps-accent); text-decoration: none; }
#sp-support-app a:hover { color: var(--sps-accent-h); }
#sp-support-app strong { font-weight: 700; color: inherit; }
#sp-support-app svg { display: block; flex-shrink: 0; }
#sp-support-app button,
#sp-support-app input,
#sp-support-app textarea { font-family: var(--sps-font); color: inherit; }
#sp-support-app button { cursor: pointer; }
#sp-support-app [hidden] { display: none !important; }
#sp-support-app .sps-nowrap { white-space: nowrap; }

#sp-support-app :focus { outline: none; }
#sp-support-app :focus-visible {
	outline: 2px solid var(--sps-accent);
	outline-offset: 2px;
}
#sp-support-app [tabindex="-1"]:focus-visible { outline: none; }

#sp-support-app .sps-sr {
	position: absolute !important;
	width: 1px;
	height: 1px;
	margin: -1px;
	padding: 0;
	overflow: hidden;
	clip: rect(0 0 0 0);
	clip-path: inset(50%);
	white-space: nowrap;
	border: 0;
}

/* ==========================================================================
   2. Типографика и общие блоки
   ========================================================================== */

#sp-support-app .sps-view { display: block; }

#sp-support-app .sps-h2 {
	font-size: 26px;
	font-weight: 800;
	line-height: 1.22;
	letter-spacing: -.02em;
	color: var(--sps-ink);
	text-wrap: balance;
}

#sp-support-app .sps-lead {
	margin-top: 10px;
	font-size: 16px;
	line-height: 1.6;
	color: var(--sps-muted-2);
}

#sp-support-app .sps-note {
	margin-top: 18px;
	font-size: 14px;
	color: var(--sps-muted);
}

#sp-support-app .sps-link {
	color: var(--sps-accent);
	font-weight: 600;
	text-decoration: underline;
	text-decoration-color: rgba(11, 110, 79, .35);
	text-underline-offset: 3px;
}
#sp-support-app .sps-link:hover { color: var(--sps-accent-h); text-decoration-color: currentColor; }

#sp-support-app .sps-panel {
	background: var(--sps-card);
	border: 1px solid var(--sps-line);
	border-radius: 16px;
	box-shadow: var(--sps-shadow);
	padding: 28px 32px 32px;
}
#sp-support-app .sps-panel--center { text-align: center; }
#sp-support-app .sps-panel--center .sps-lead { max-width: 520px; margin-left: auto; margin-right: auto; }

#sp-support-app .sps-actions {
	display: flex;
	align-items: center;
	flex-wrap: wrap;
	gap: 12px 16px;
	margin-top: 4px;
}
#sp-support-app .sps-actions--center { justify-content: center; margin-top: 22px; }

#sp-support-app .sps-loading {
	display: flex;
	align-items: center;
	justify-content: center;
	gap: 12px;
	padding: 48px 16px;
	font-size: 15px;
	color: var(--sps-muted);
}
#sp-support-app .sps-spinner {
	width: 20px;
	height: 20px;
	border-radius: 50%;
	border: 2px solid var(--sps-line-3);
	border-top-color: var(--sps-accent);
	animation: sps-spin .8s linear infinite;
	flex-shrink: 0;
}

@keyframes sps-spin { to { transform: rotate(360deg); } }

/* ==========================================================================
   3. Кнопки
   ========================================================================== */

#sp-support-app .sps-btn {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 8px;
	min-height: 44px;
	margin: 0;
	padding: 10px 20px;
	font-size: 15px;
	font-weight: 700;
	line-height: 1.2;
	letter-spacing: normal;
	text-align: center;
	text-decoration: none;
	text-transform: none;
	white-space: nowrap;
	color: #FFFFFF;
	background: var(--sps-accent);
	border: 1px solid var(--sps-accent);
	border-radius: var(--sps-radius);
	box-shadow: none;
	cursor: pointer;
	-webkit-tap-highlight-color: transparent;
	transition: background-color .18s ease, border-color .18s ease, color .18s ease, box-shadow .18s ease;
}
#sp-support-app .sps-btn:hover { background: var(--sps-accent-h); border-color: var(--sps-accent-h); color: #FFFFFF; }
#sp-support-app .sps-btn:focus-visible { outline: 2px solid var(--sps-accent); outline-offset: 2px; }
#sp-support-app .sps-btn[disabled] { opacity: .62; cursor: default; }
#sp-support-app .sps-btn[aria-busy="true"] { cursor: progress; }

#sp-support-app .sps-btn--lg { min-height: 52px; padding: 14px 26px; font-size: 16px; }
#sp-support-app .sps-btn--sm { min-height: 40px; padding: 8px 14px; font-size: 14px; border-radius: 9px; }
#sp-support-app .sps-btn--block { display: flex; width: 100%; }

#sp-support-app .sps-btn--ghost {
	color: var(--sps-ink);
	background: var(--sps-card);
	border-color: var(--sps-line-3);
	font-weight: 600;
}
#sp-support-app .sps-btn--ghost:hover { color: var(--sps-accent); background: var(--sps-card); border-color: var(--sps-accent); }

/* «Позвать человека» — тёмная кнопка с лаймовой иконкой, как тёмные секции темы */
#sp-support-app .sps-btn--human {
	color: var(--sps-on-dark);
	background: var(--sps-dark);
	border-color: var(--sps-dark);
}
#sp-support-app .sps-btn--human .sps-icon { color: var(--sps-signal); }
#sp-support-app .sps-btn--human:hover { color: #FFFFFF; background: var(--sps-dark-2); border-color: var(--sps-dark-2); }

#sp-support-app .sps-linkbtn {
	display: inline-flex;
	align-items: center;
	min-height: 32px;
	margin: 0;
	padding: 0 2px;
	font-size: inherit;
	font-weight: 600;
	color: var(--sps-accent);
	background: none;
	border: 0;
	border-radius: 4px;
	text-decoration: underline;
	text-decoration-color: rgba(11, 110, 79, .35);
	text-underline-offset: 3px;
}
#sp-support-app .sps-linkbtn:hover { color: var(--sps-accent-h); text-decoration-color: currentColor; }
#sp-support-app .sps-linkbtn[disabled] { opacity: .6; cursor: default; }

#sp-support-app .sps-back {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	min-height: 36px;
	margin: 0 0 6px -6px;
	padding: 4px 8px 4px 6px;
	font-size: 14px;
	font-weight: 600;
	color: var(--sps-muted-2);
	background: none;
	border: 0;
	border-radius: 8px;
}
#sp-support-app .sps-back:hover { color: var(--sps-accent); background: var(--sps-bg-alt); }

/* ==========================================================================
   4. Формы
   ========================================================================== */

#sp-support-app .sps-form {
	display: flex;
	flex-direction: column;
	gap: 18px;
	margin-top: 24px;
}

#sp-support-app .sps-field { display: flex; flex-direction: column; gap: 8px; }
#sp-support-app .sps-label { font-size: 14px; font-weight: 700; color: var(--sps-ink-3); }

#sp-support-app .sps-input,
#sp-support-app .sps-textarea {
	display: block;
	width: 100%;
	min-width: 0;
	margin: 0;
	padding: 12px 14px;
	font-size: 16px; /* меньше 16px — iOS увеличивает страницу при фокусе */
	line-height: 1.5;
	color: var(--sps-ink);
	background: var(--sps-card);
	border: 1px solid var(--sps-line-3);
	border-radius: 9px;
	box-shadow: none;
	-webkit-appearance: none;
	appearance: none;
	transition: border-color .18s ease, box-shadow .18s ease;
}
#sp-support-app .sps-input { min-height: 48px; }
#sp-support-app .sps-textarea { resize: vertical; min-height: 150px; }
#sp-support-app .sps-input::placeholder,
#sp-support-app .sps-textarea::placeholder { color: #8E9A94; opacity: 1; }
#sp-support-app .sps-input:focus,
#sp-support-app .sps-textarea:focus {
	border-color: var(--sps-accent);
	box-shadow: 0 0 0 3px var(--sps-accent-ring);
	outline: none;
}
#sp-support-app .sps-input[aria-invalid="true"],
#sp-support-app .sps-textarea[aria-invalid="true"] { border-color: var(--sps-err); }
#sp-support-app .sps-input[aria-invalid="true"]:focus,
#sp-support-app .sps-textarea[aria-invalid="true"]:focus { box-shadow: 0 0 0 3px rgba(192, 57, 43, .14); }

#sp-support-app .sps-field__foot {
	display: flex;
	align-items: flex-start;
	justify-content: space-between;
	gap: 12px;
}
#sp-support-app .sps-hint { font-size: 13.5px; line-height: 1.45; color: var(--sps-muted); }
#sp-support-app .sps-count {
	flex-shrink: 0;
	font-size: 13px;
	font-variant-numeric: tabular-nums;
	color: var(--sps-muted);
}
#sp-support-app .sps-count--over { color: var(--sps-err); font-weight: 700; }
#sp-support-app .sps-kbd-hint { font-size: 13px; color: var(--sps-muted); }

/* Пароль с кнопкой «показать» */
#sp-support-app .sps-pass { position: relative; }
#sp-support-app .sps-pass__input { padding-right: 54px; }
#sp-support-app .sps-pass__toggle {
	position: absolute;
	top: 50%;
	right: 2px;
	transform: translateY(-50%);
	display: flex;
	align-items: center;
	justify-content: center;
	width: 44px;
	height: 44px;
	padding: 0;
	color: var(--sps-muted);
	background: none;
	border: 0;
	border-radius: 8px;
}
#sp-support-app .sps-pass__toggle:hover,
#sp-support-app .sps-pass__toggle[aria-pressed="true"] { color: var(--sps-accent); }

/* Ошибки и уведомления */
#sp-support-app .sps-alert {
	display: flex;
	align-items: flex-start;
	gap: 10px;
	padding: 12px 14px;
	font-size: 14.5px;
	line-height: 1.5;
	font-weight: 600;
	color: var(--sps-err);
	background: rgba(192, 57, 43, .06);
	border: 1px solid rgba(192, 57, 43, .24);
	border-radius: 9px;
}
#sp-support-app .sps-alert .sps-icon { margin-top: 2px; }
#sp-support-app .sps-alert__body { min-width: 0; }
#sp-support-app .sps-alert__body .sps-link { color: inherit; text-decoration-color: currentColor; }
#sp-support-app .sps-alert__action { display: block; margin-top: 6px; font-weight: 600; }
#sp-support-app .sps-alert--info {
	color: var(--sps-ink-3);
	background: var(--sps-accent-tint);
	border-color: rgba(11, 110, 79, .2);
}
#sp-support-app .sps-alert--info .sps-icon { color: var(--sps-accent); }
#sp-support-app .sps-alert--compact { margin-bottom: 10px; padding: 9px 12px; font-size: 14px; }
#sp-support-app .sps-alert--bar { margin: 0; border-width: 0 0 1px; border-radius: 0; padding: 10px 20px; }

/* ==========================================================================
   5. Вход
   ========================================================================== */

#sp-support-app .sps-login { display: flex; justify-content: center; }

#sp-support-app .sps-login__card {
	width: 100%;
	max-width: 480px;
	background: var(--sps-card);
	border: 1px solid var(--sps-line);
	border-radius: 16px;
	box-shadow: var(--sps-shadow);
	padding: 36px 36px 30px;
}
#sp-support-app .sps-login__card > .sps-alert--info { margin-top: 18px; }

#sp-support-app .sps-login__icon {
	display: flex;
	align-items: center;
	justify-content: center;
	width: 52px;
	height: 52px;
	margin-bottom: 18px;
	color: var(--sps-signal);
	background: var(--sps-dark);
	border-radius: 14px;
	box-shadow: 0 0 0 5px rgba(163, 230, 53, .14);
}

/* Главная подсказка входа — крупно, чтобы видели все. */
#sp-support-app .sps-login__hint {
	margin-top: 14px;
	padding: 16px 18px;
	font-size: 20px;
	font-weight: 700;
	line-height: 1.4;
	color: var(--sps-ink);
	background: var(--sps-accent-tint);
	border-left: 4px solid var(--sps-accent);
	border-radius: 10px;
	text-wrap: pretty;
}

#sp-support-app .sps-login__links {
	display: flex;
	justify-content: space-between;
	flex-wrap: wrap;
	gap: 8px 16px;
	margin-top: 18px;
	font-size: 15px;
}
#sp-support-app .sps-login__links .sps-link {
	display: inline-flex;
	align-items: center;
	min-height: 36px;
}

#sp-support-app .sps-login__note {
	margin-top: 20px;
	padding-top: 18px;
	border-top: 1px solid var(--sps-line-2);
	font-size: 14px;
	line-height: 1.55;
	color: var(--sps-muted);
}

/* ==========================================================================
   6. Аккаунт, список обращений
   ========================================================================== */

#sp-support-app .sps-account {
	display: flex;
	align-items: center;
	justify-content: flex-end;
	flex-wrap: wrap;
	gap: 4px 8px;
	margin-bottom: 14px;
	font-size: 14px;
	color: var(--sps-muted);
}
#sp-support-app .sps-account__name { color: var(--sps-ink-2); overflow-wrap: anywhere; }
#sp-support-app .sps-account__err { flex-basis: 100%; text-align: right; color: var(--sps-err); font-weight: 600; }
#sp-support-app .sps-account__err:empty { display: none; }

#sp-support-app .sps-list__head {
	display: flex;
	align-items: center;
	justify-content: space-between;
	flex-wrap: wrap;
	gap: 12px 16px;
	margin-bottom: 18px;
}
#sp-support-app .sps-view--list > .sps-alert { margin-bottom: 14px; }

#sp-support-app .sps-cards { display: flex; flex-direction: column; gap: 10px; }

#sp-support-app .sps-card {
	display: block;
	padding: 16px 20px 15px;
	color: var(--sps-ink);
	background: var(--sps-card);
	border: 1px solid var(--sps-line);
	border-radius: var(--sps-radius-lg);
	text-decoration: none;
	transition: border-color .18s ease, box-shadow .18s ease;
}
#sp-support-app .sps-card:hover { color: var(--sps-ink); border-color: var(--sps-line-3); box-shadow: var(--sps-shadow-hover); }
#sp-support-app .sps-card:focus-visible { outline-offset: 3px; }
#sp-support-app .sps-card--answered { border-color: rgba(11, 110, 79, .35); box-shadow: inset 4px 0 0 var(--sps-accent); }
#sp-support-app .sps-card--answered:hover { box-shadow: inset 4px 0 0 var(--sps-accent), var(--sps-shadow-hover); }
#sp-support-app .sps-card--closed .sps-card__subject { color: var(--sps-muted-2); }

#sp-support-app .sps-card__top {
	display: flex;
	align-items: flex-start;
	justify-content: space-between;
	gap: 8px 14px;
}
#sp-support-app .sps-card__subject {
	min-width: 0;
	font-size: 16.5px;
	font-weight: 700;
	line-height: 1.35;
	overflow-wrap: anywhere;
}
#sp-support-app .sps-card__preview {
	display: -webkit-box;
	-webkit-box-orient: vertical;
	-webkit-line-clamp: 2;
	overflow: hidden;
	margin-top: 6px;
	font-size: 14.5px;
	line-height: 1.5;
	color: var(--sps-muted-2);
	overflow-wrap: anywhere;
}
#sp-support-app .sps-card__who { font-weight: 700; color: var(--sps-ink-3); }
#sp-support-app .sps-card__meta {
	display: block;
	margin-top: 8px;
	font-size: 13px;
	color: var(--sps-muted);
	font-variant-numeric: tabular-nums;
}

#sp-support-app .sps-empty {
	padding: 44px 24px;
	text-align: center;
	background: var(--sps-card);
	border: 1px dashed var(--sps-line-3);
	border-radius: var(--sps-radius-lg);
}
#sp-support-app .sps-empty__icon {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 56px;
	height: 56px;
	margin-bottom: 14px;
	color: var(--sps-accent);
	background: var(--sps-accent-tint);
	border-radius: 50%;
}
#sp-support-app .sps-empty__title { font-size: 19px; font-weight: 800; letter-spacing: -.01em; }
#sp-support-app .sps-empty__text {
	max-width: 520px;
	margin: 8px auto 20px;
	font-size: 15px;
	line-height: 1.6;
	color: var(--sps-muted-2);
}

/* Статусы */
#sp-support-app .sps-badge {
	display: inline-flex;
	align-items: center;
	gap: 6px;
	flex-shrink: 0;
	padding: 5px 10px;
	font-size: 12.5px;
	font-weight: 700;
	line-height: 1.2;
	white-space: nowrap;
	border-radius: 999px;
}
#sp-support-app .sps-badge::before {
	content: "";
	width: 6px;
	height: 6px;
	border-radius: 50%;
	background: currentColor;
	flex-shrink: 0;
}
#sp-support-app .sps-badge--ai { color: var(--sps-accent); background: var(--sps-accent-tint); }
#sp-support-app .sps-badge--human { color: var(--sps-warn-ink); background: var(--sps-warn-bg); }
#sp-support-app .sps-badge--answered { color: var(--sps-dark); background: var(--sps-signal); }
#sp-support-app .sps-badge--answered::before { background: var(--sps-accent); }
#sp-support-app .sps-badge--closed { color: var(--sps-muted); background: #E9EDEB; }

/* Плашка «нет связи» */
#sp-support-app .sps-offline {
	display: none;
	align-items: center;
	gap: 8px;
	padding: 6px 12px;
	font-size: 13px;
	font-weight: 600;
	line-height: 1.3;
	color: var(--sps-warn-ink);
	background: var(--sps-warn-bg);
	border-radius: 999px;
	white-space: nowrap;
}
#sp-support-app .sps-offline::before {
	content: "";
	width: 7px;
	height: 7px;
	border-radius: 50%;
	background: #D49A00;
	animation: sps-pulse 1.4s ease-in-out infinite;
}
#sp-support-app .sps-offline--on { display: inline-flex; }
#sp-support-app .sps-offline--inline { margin-bottom: 12px; }

@keyframes sps-pulse { 50% { opacity: .3; } }

/* ==========================================================================
   7. Новое обращение
   ========================================================================== */

#sp-support-app .sps-view--new .sps-panel { max-width: 760px; margin: 0 auto; }
#sp-support-app .sps-view--new .sps-lead { max-width: 640px; }

/* ==========================================================================
   8. Обращение — чат
   ========================================================================== */

#sp-support-app .sps-chat {
	position: relative;
	display: flex;
	flex-direction: column;
	height: min(74vh, 720px);
	min-height: 460px;
	background: var(--sps-card);
	border: 1px solid var(--sps-line);
	border-radius: 16px;
	box-shadow: var(--sps-shadow);
	overflow: hidden;
}

/* Шапка тикета */
#sp-support-app .sps-chat__head {
	display: grid;
	grid-template-columns: minmax(0, 1fr) auto;
	grid-template-areas:
		"back actions"
		"title actions"
		"meta actions";
	align-items: center;
	column-gap: 16px;
	padding: 12px 20px 14px;
	background: var(--sps-card);
	border-bottom: 1px solid var(--sps-line);
	flex-shrink: 0;
}
#sp-support-app .sps-chat__back { grid-area: back; justify-self: start; margin: 0 0 2px -8px; }
#sp-support-app .sps-chat__title {
	grid-area: title;
	min-width: 0;
	font-size: 19px;
	font-weight: 800;
	line-height: 1.3;
	letter-spacing: -.015em;
	color: var(--sps-ink);
	overflow-wrap: anywhere;
	display: -webkit-box;
	-webkit-box-orient: vertical;
	-webkit-line-clamp: 2;
	overflow: hidden;
}
#sp-support-app .sps-chat__meta {
	grid-area: meta;
	display: flex;
	align-items: center;
	flex-wrap: wrap;
	gap: 6px 10px;
	margin-top: 6px;
	font-size: 13px;
	color: var(--sps-muted);
}
#sp-support-app .sps-chat__id { font-weight: 700; font-variant-numeric: tabular-nums; }
#sp-support-app .sps-chat__badge { display: inline-flex; }
#sp-support-app .sps-chat__actions {
	grid-area: actions;
	display: flex;
	align-items: center;
	justify-content: flex-end;
	gap: 8px;
}

/* Подтверждение закрытия */
#sp-support-app .sps-confirm {
	display: flex;
	align-items: center;
	justify-content: space-between;
	flex-wrap: wrap;
	gap: 10px 16px;
	padding: 12px 20px;
	background: var(--sps-bg);
	border-bottom: 1px solid var(--sps-line);
	flex-shrink: 0;
}
#sp-support-app .sps-confirm__text { flex: 1 1 260px; font-size: 14.5px; font-weight: 600; color: var(--sps-ink-3); }
#sp-support-app .sps-confirm__btns { display: flex; gap: 8px; flex-wrap: wrap; }

/* Баннер после «Позвать человека» */
#sp-support-app .sps-banner { display: none; }
#sp-support-app .sps-banner--on {
	display: flex;
	align-items: flex-start;
	gap: 10px;
	padding: 12px 12px 12px 20px;
	font-size: 14.5px;
	line-height: 1.5;
	font-weight: 600;
	color: var(--sps-on-dark);
	background: var(--sps-dark);
	flex-shrink: 0;
}
#sp-support-app .sps-banner--on > .sps-icon { margin-top: 2px; color: var(--sps-signal); }
#sp-support-app .sps-banner__text { flex: 1; min-width: 0; }
#sp-support-app .sps-banner__close {
	display: flex;
	align-items: center;
	justify-content: center;
	width: 32px;
	height: 32px;
	margin: -4px 0;
	padding: 0;
	color: var(--sps-on-dark-2);
	background: none;
	border: 0;
	border-radius: 8px;
	flex-shrink: 0;
}
#sp-support-app .sps-banner__close:hover { color: #FFFFFF; background: rgba(255, 255, 255, .08); }
#sp-support-app .sps-banner__close:focus-visible { outline-color: var(--sps-signal); }

/* Лента */
#sp-support-app .sps-chat__body {
	position: relative;
	display: flex;
	flex-direction: column;
	flex: 1 1 auto;
	min-height: 0;
	background: var(--sps-bg-alt);
}
#sp-support-app .sps-feed {
	flex: 1 1 auto;
	min-height: 0;
	overflow-y: auto;
	overflow-x: hidden;
	overscroll-behavior: contain;
	-webkit-overflow-scrolling: touch;
	padding: 8px 20px 16px;
}
#sp-support-app .sps-feed:focus-visible { outline-offset: -3px; }
#sp-support-app .sps-feed__list { display: flex; flex-direction: column; }

#sp-support-app .sps-chat__body > .sps-offline {
	position: absolute;
	top: 10px;
	left: 50%;
	z-index: 3;
	transform: translateX(-50%);
	box-shadow: 0 6px 18px rgba(12, 21, 18, .12);
}

#sp-support-app .sps-newpill {
	position: absolute;
	left: 50%;
	bottom: 14px;
	z-index: 3;
	transform: translateX(-50%);
	display: inline-flex;
	align-items: center;
	gap: 6px;
	min-height: 40px;
	padding: 8px 16px;
	font-size: 14px;
	font-weight: 700;
	color: var(--sps-on-dark);
	background: var(--sps-dark);
	border: 0;
	border-radius: 999px;
	box-shadow: 0 10px 26px rgba(10, 19, 15, .28);
	white-space: nowrap;
}
#sp-support-app .sps-newpill .sps-icon { color: var(--sps-signal); }
#sp-support-app .sps-newpill:hover { background: var(--sps-dark-2); }

/* Разделитель дня */
#sp-support-app .sps-day {
	display: flex;
	align-items: center;
	gap: 12px;
	margin: 16px 0 4px;
	font-size: 11.5px;
	font-weight: 700;
	letter-spacing: .1em;
	text-transform: uppercase;
	color: var(--sps-muted);
}
#sp-support-app .sps-day::before,
#sp-support-app .sps-day::after {
	content: "";
	flex: 1;
	height: 1px;
	background: var(--sps-line-3);
}

/* Сообщения */
#sp-support-app .sps-msg {
	display: flex;
	flex-direction: column;
	max-width: min(80%, 640px);
	margin-top: 6px;
}
#sp-support-app .sps-msg--start { margin-top: 16px; }
#sp-support-app .sps-msg--student { align-self: flex-end; align-items: flex-end; }
#sp-support-app .sps-msg--ai,
#sp-support-app .sps-msg--agent { align-self: flex-start; align-items: flex-start; }

#sp-support-app .sps-msg__meta {
	display: flex;
	align-items: center;
	flex-wrap: wrap;
	gap: 6px 8px;
	margin-bottom: 6px;
	font-size: 13px;
	font-weight: 700;
	color: var(--sps-ink-3);
}
#sp-support-app .sps-msg__author { overflow-wrap: anywhere; }

#sp-support-app .sps-avatar {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	width: 26px;
	height: 26px;
	border-radius: 50%;
	flex-shrink: 0;
}
#sp-support-app .sps-avatar--ai { color: var(--sps-accent); background: var(--sps-accent-tint); }
#sp-support-app .sps-avatar--agent { color: var(--sps-signal); background: var(--sps-dark); }

#sp-support-app .sps-tag {
	padding: 2px 6px;
	font-size: 10.5px;
	font-weight: 800;
	line-height: 1.4;
	letter-spacing: .08em;
	text-transform: uppercase;
	border-radius: 5px;
	cursor: help;
}
#sp-support-app .sps-tag--ai { color: var(--sps-accent); background: var(--sps-card); border: 1px solid rgba(11, 110, 79, .3); }

#sp-support-app .sps-bubble {
	max-width: 100%;
	padding: 10px 14px;
	font-size: 15.5px;
	line-height: 1.55;
	border-radius: 16px;
	overflow-wrap: anywhere;
	word-break: break-word;
}
#sp-support-app .sps-msg--student .sps-bubble {
	color: #FFFFFF;
	background: var(--sps-accent);
	border-bottom-right-radius: 6px;
}
#sp-support-app .sps-msg--ai .sps-bubble {
	color: var(--sps-ink);
	background: var(--sps-card);
	border: 1px solid var(--sps-line);
	border-bottom-left-radius: 6px;
}
#sp-support-app .sps-msg--agent .sps-bubble {
	color: var(--sps-on-dark);
	background: var(--sps-dark);
	border-bottom-left-radius: 6px;
	box-shadow: inset 3px 0 0 var(--sps-signal);
}
#sp-support-app .sps-msg--ai .sps-msg__time,
#sp-support-app .sps-msg--agent .sps-msg__time { padding-left: 4px; }

#sp-support-app .sps-bubble .sps-link { font-weight: 600; overflow-wrap: anywhere; }
#sp-support-app .sps-msg--student .sps-bubble .sps-link { color: #FFFFFF; text-decoration-color: rgba(255, 255, 255, .6); }
#sp-support-app .sps-msg--student .sps-bubble .sps-link:hover { text-decoration-color: #FFFFFF; }
#sp-support-app .sps-msg--agent .sps-bubble .sps-link { color: var(--sps-signal); text-decoration-color: rgba(163, 230, 53, .5); }
#sp-support-app .sps-msg--student .sps-bubble .sps-link:focus-visible,
#sp-support-app .sps-msg--agent .sps-bubble .sps-link:focus-visible { outline-color: var(--sps-signal); }

#sp-support-app .sps-msg__time {
	display: block;
	margin-top: 4px;
	padding: 0 4px;
	font-size: 12px;
	line-height: 1.3;
	color: var(--sps-muted);
	font-variant-numeric: tabular-nums;
}

#sp-support-app .sps-msg--system {
	align-self: center;
	align-items: center;
	max-width: min(100%, 560px);
	margin: 16px auto 4px;
	text-align: center;
}
#sp-support-app .sps-system {
	padding: 8px 14px;
	font-size: 13.5px;
	line-height: 1.5;
	color: var(--sps-muted-2);
	background: #E3E8E5;
	border-radius: 12px;
	overflow-wrap: anywhere;
}

/* «Ассистент печатает…» */
#sp-support-app .sps-typing {
	display: flex;
	align-items: center;
	gap: 8px;
	margin-top: 16px;
}
#sp-support-app .sps-typing__bubble {
	display: inline-flex;
	align-items: center;
	gap: 10px;
	padding: 9px 14px;
	font-size: 13.5px;
	font-weight: 600;
	color: var(--sps-muted-2);
	background: var(--sps-card);
	border: 1px solid var(--sps-line);
	border-radius: 16px;
	border-bottom-left-radius: 6px;
}
#sp-support-app .sps-dots { display: inline-flex; gap: 4px; }
#sp-support-app .sps-dots > span {
	width: 6px;
	height: 6px;
	border-radius: 50%;
	background: var(--sps-accent);
	opacity: .35;
	animation: sps-dot 1.2s ease-in-out infinite;
}
#sp-support-app .sps-dots > span:nth-child(2) { animation-delay: .15s; }
#sp-support-app .sps-dots > span:nth-child(3) { animation-delay: .3s; }

@keyframes sps-dot {
	0%, 60%, 100% { opacity: .35; transform: translateY(0); }
	30% { opacity: 1; transform: translateY(-3px); }
}

/* Композер */
#sp-support-app .sps-composer {
	flex-shrink: 0;
	padding: 12px 16px 14px;
	background: var(--sps-card);
	border-top: 1px solid var(--sps-line);
}
#sp-support-app .sps-composer__input {
	min-height: 48px;
	max-height: 200px;
	resize: none;
	overflow-y: auto;
}
#sp-support-app .sps-composer__bar {
	display: flex;
	align-items: center;
	gap: 10px 12px;
	margin-top: 10px;
}
#sp-support-app .sps-composer__hint {
	margin-right: auto;
	font-size: 12.5px;
	line-height: 1.4;
	color: var(--sps-muted);
}
#sp-support-app .sps-count--soft:empty { display: none; }
#sp-support-app .sps-escalate--composer { display: none; }

/* Обращение закрыто */
#sp-support-app .sps-closed {
	display: flex;
	align-items: center;
	justify-content: space-between;
	flex-wrap: wrap;
	gap: 12px 20px;
	padding: 16px 20px;
	background: var(--sps-bg);
	border-top: 1px solid var(--sps-line);
	flex-shrink: 0;
}
#sp-support-app .sps-closed__text { flex: 1 1 240px; min-width: 0; }
#sp-support-app .sps-closed__title { font-size: 16px; font-weight: 800; color: var(--sps-ink); }
#sp-support-app .sps-closed__sub { margin-top: 2px; font-size: 14px; color: var(--sps-muted-2); }

/* ==========================================================================
   8а. Слоты надстроек (registerSlot): пустые не занимают места
   ========================================================================== */

#sp-support-app .sps-slot__item:empty { display: none; }
#sp-support-app .sps-slot[data-slot="list:top"] > .sps-slot__item { margin: 0 0 18px; }
#sp-support-app .sps-slot[data-slot="new-ticket:top"] > .sps-slot__item { margin: 18px 0 2px; }

/* ==========================================================================
   9. Адаптив
   ========================================================================== */

@media (max-width: 768px) {
	#sp-support-app .sps-panel { padding: 22px 20px 24px; border-radius: 14px; }
	#sp-support-app .sps-login__card { padding: 28px 22px 24px; border-radius: 14px; }
	#sp-support-app .sps-h2 { font-size: 22px; }
	#sp-support-app .sps-msg { max-width: 88%; }
	#sp-support-app .sps-btn--sm { min-height: 44px; }
	#sp-support-app .sps-linkbtn { min-height: 44px; }
	#sp-support-app .sps-back { min-height: 44px; }
	#sp-support-app .sps-banner__close { width: 44px; height: 44px; margin: -10px -4px -10px 0; }
	#sp-support-app .sps-login__links .sps-link { min-height: 44px; }
	#sp-support-app .sps-login__hint { font-size: 18px; padding: 14px 16px; }
	#sp-support-app .sps-kbd-hint { display: none; }
}

@media (max-width: 640px) {
	/* Чат во всю высоту экрана под липкой шапкой темы */
	#sp-support-app .sps-chat {
		height: calc(100vh - var(--sps-header-h) - 20px);
		height: calc(100svh - var(--sps-header-h) - 20px);
		min-height: 420px;
		border-radius: 14px;
	}

	#sp-support-app .sps-chat__head {
		grid-template-columns: 44px minmax(0, 1fr) auto;
		grid-template-areas:
			"back title title"
			"back meta actions";
		column-gap: 8px;
		padding: 8px 12px 8px 6px;
	}
	#sp-support-app .sps-chat__back {
		align-self: center;
		justify-content: center;
		width: 44px;
		height: 44px;
		margin: 0;
		padding: 0;
	}
	#sp-support-app .sps-back__text {
		position: absolute;
		width: 1px;
		height: 1px;
		overflow: hidden;
		clip: rect(0 0 0 0);
		clip-path: inset(50%);
		white-space: nowrap;
	}
	#sp-support-app .sps-chat__title {
		font-size: 16.5px;
		-webkit-line-clamp: 1;
	}
	#sp-support-app .sps-chat__meta { margin-top: 2px; }
	#sp-support-app .sps-chat__actions { align-self: center; }
	#sp-support-app .sps-escalate--head { display: none; }
	#sp-support-app .sps-resolve { gap: 5px; padding: 6px 10px; font-size: 13px; }
	#sp-support-app .sps-resolve .sps-icon { width: 15px; height: 15px; }
	#sp-support-app .sps-chat__meta .sps-badge { padding: 4px 8px; font-size: 12px; }

	#sp-support-app .sps-confirm,
	#sp-support-app .sps-banner--on { padding-left: 14px; padding-right: 8px; }
	#sp-support-app .sps-alert--bar { padding: 10px 14px; }

	#sp-support-app .sps-feed { padding: 6px 12px 14px; }
	#sp-support-app .sps-msg { max-width: 90%; }
	#sp-support-app .sps-bubble { font-size: 15px; padding: 9px 12px; }

	#sp-support-app .sps-composer { padding: 10px 10px 12px; }
	#sp-support-app .sps-composer__hint { display: none; }
	#sp-support-app .sps-composer__bar { margin-top: 8px; gap: 8px; }
	#sp-support-app .sps-escalate--composer {
		display: inline-flex;
		flex: 1 1 auto;
		min-width: 0;
		padding-left: 12px;
		padding-right: 12px;
	}
	#sp-support-app .sps-composer__send { flex: 0 0 auto; padding-left: 16px; padding-right: 16px; }
	#sp-support-app .sps-closed { padding: 14px; }
	#sp-support-app .sps-closed .sps-btn { width: 100%; }

	#sp-support-app .sps-card { padding: 14px 16px 13px; }
	#sp-support-app .sps-card__top { flex-wrap: wrap; }
	#sp-support-app .sps-list__head .sps-btn { width: 100%; }
	#sp-support-app .sps-account { justify-content: flex-start; }
	#sp-support-app .sps-account__err { text-align: left; }
	#sp-support-app .sps-actions .sps-btn { width: 100%; }
}

@media (max-width: 380px) {
	#sp-support-app .sps-resolve .sps-icon { display: none; }
	#sp-support-app .sps-escalate--composer .sps-icon { display: none; }
	#sp-support-app .sps-composer__send .sps-btn__text { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); clip-path: inset(50%); white-space: nowrap; }
	#sp-support-app .sps-composer__send { width: 48px; padding: 0; }
	#sp-support-app .sps-login__card { padding: 24px 16px 20px; }
	#sp-support-app .sps-panel { padding: 20px 16px 22px; }
}

/* Плавающая кнопка Telegram темы (.sp-fab) перекрывает «Отправить» внизу чата —
   прячем её только пока открыт тикет (класс на body ставит portal.js). */
body.sps-chat-open .sp-fab { display: none; }

@media (prefers-reduced-motion: reduce) {
	#sp-support-app .sps-spinner,
	#sp-support-app .sps-dots > span,
	#sp-support-app .sps-offline::before { animation: none; }
	#sp-support-app .sps-dots > span { opacity: .8; }
}

@media print {
	#sp-support-app .sps-chat { height: auto; overflow: visible; box-shadow: none; }
	#sp-support-app .sps-feed { overflow: visible; }
	#sp-support-app .sps-composer,
	#sp-support-app .sps-chat__actions,
	#sp-support-app .sps-newpill { display: none !important; }
}